ThreadMiner analyzes your support threads to surface high-signal insights—like top feature requests, churn risks, broken flows, and coaching opportunities—without reading a single ticket yourself.
Free for 14 days. No credit card required.
Every support ticket, sales chat, and cancellation email holds clues to why customers leave, what features they want, and where they get confused. But it's buried in thousands of messages.
ThreadMiner uses AI to analyze these conversations—surfacing patterns, pain points, and opportunities for product, support, and retention.
Find bugs, friction points, and confusing flows mentioned repeatedly
Extract real user language for feature requests, testimonials, and roadmap planning
Spot customers who are frustrated, blocked, or about to leave
Import HelpScout, Zendesk, Intercom, or CSVs from anywhere.
We label each ticket by category, product area, sentiment, risk, and more—using prompts like a senior support analyst would.
Dashboards and exports show what your customers are asking for, what's broken, what's confusing, and what to fix next.
Classify tickets by topic, product area, sentiment, and risk
Extract patterns: feature requests, bugs, confusion points, praise
Spot blocked or frustrated users before they churn
(Optional) Get quality coaching notes for your support team
Override or confirm AI suggestions to build trust and accuracy
See trends over time: what's rising, what's recurring, what's urgent
| Product Teams | Support Leads | Growth & Success |
|---|---|---|
| Spot top feature requests | Identify weak replies | Discover churn signals |
| Detect bugs and friction | Coach agents at scale | Find upsell/testimonial moments |
| Prioritize roadmap with confidence | Monitor support quality | Generate FAQ content from real questions |
Coming Soon
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Coming Soon
ThreadMiner is your AI analyst layer that can help:
Leverage the data you already have — but buried in thousands of threads.